---
title: Unable to charge bill
description: Trying to charge a bill to account but the charge or To account payment method is not available.
---

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# Unable to charge bill

## v6,v7

If a bill does not show a **Charge** option, there are two things you should check first.

 

**1.** Check for account payments on the bill

Click **All** and make sure there are no account payments applied to the bill.

\- If there is an account payment line, you will need to delete it.

\- You cannot charge an account payment.

![](https://support.vetlinkpro.com/api/v1/threads/501243000103719261/inlineImages/edbsnabe40dfed74844aaec77a1adf2fb5244008ba0a6dfc9d354e1b92dc44dfb80bb61c30456e2d1a8cc2643418117e843d60ed55df28661d61e05738f138b93535e7f667f4d186be9d27fbc9876f5e63bf5?et=19d700be3bf&ha=e4f0ffe0249bd64f308c4388d80c76ac35e5398b23b28a931e2225f1dbaa5e30&f=1.png)

**2.** Check whether the client has **Stop Charge** enabled

Go to the **client record**, then open the **Financial** tab.

\- If **Stop Charge** is set to **Yes**, it will need to be changed before the bill can be charged.

\- If approved, a member of your management team will need to log in and update this setting.

If neither of these steps resolves the issue, please contact Support so we can investigate further. 

![](https://support.vetlinkpro.com/api/v1/threads/501243000103719261/inlineImages/edbsnabe40dfed74844aaec77a1adf2fb5244008ba0a6dfc9d354e1b92dc44dfb80bb61c30456e2d1a8cc2643418117e843d6449fa031ca3318406a0f06ae8c1b80597535b724086a34386f4889b415fbff38?et=19d700be3bf&ha=f205538ef206bcc654d36913aa3ff89c47a9b15e9bc6b9fbc2493138b12ab3ac&f=2.png)

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