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End of Day Not Balancing

v7,v6

If the end of day doesn't balance one/some of the bills will have been entered incorrectly or not at all. The clinic will  need to check the payment slip for the payment method that is out and see what is incorrect/ missing. Its not usually something support staff can help with.

If payment slip not enabled for payment method it be enabled from Options -> Setup -> Bill -> 7: Payments -> single click payment -> click f4 change button -> change slip to 1 -> save -> exit and save setup. This will then print a report/list of transaction only for that payment method.
Reasons might cash up not balancing include;
  1. A bill that hasn't been entered.
  2. A bill that hasn't been finished (still unfinished).
    1. User can check unfinished bills to make sure everything form today is finished.
  3. A bill has been cancelled
    1. User can search for cancelled bills from Ac.Hist -> -> select date range -> Bill State = Cancelled
  4. A bill that has been entered with incorrect amount.
    1. User will have to work out themselves from reconciling payment slip. 
  5. A bill that has the wrong payment method.
    1. User will have to work out themselves from reconciling payment slip.  
  6. A bill was entered / corrected while EOD was in progress so is on the next sequence.
    1. User can search for a bill amount from Ac.Hist -> select date range ->  put Amount in Amount fields
    2. From Reports -> Reports/Lists -> Billing -> List invoices by payment method -> user can choose payment method and date and see what doesn't match eod for the day.
    3. If any missing bill found check the EOD sequence at top right of bill to see if it matches sequence on EOD you are doing. You can check activity log on bill for time/computer bill was entered.
  7. A bill from previous day may have been processed today. (This would mean previous EOD would have been out as well).
    1. See above to check.
  8. A bill is in error (eod will usually not proceed if bill is in error).
    1. Just check error information to check for bill