---
title: Support | VetLink PRO
description: Support
---
# VetLink PRO
Connecting Veterinary Professionals with Smarter Solutions
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1. [VetLink PRO](https://help.vetlinkpro.com/vetlinkpro)
2. [Support](https://help.vetlinkpro.com/vetlinkpro/support)
# Support
## Client Portal
- [MyVet App / Client Portal Demo](https://help.vetlinkpro.com/vetlinkpro/myvet-app-/-client-portal-demo)
## Creditors
- [Checking / Clearing Back Orders](https://help.vetlinkpro.com/vetlinkpro/checking-/-clearing-back-orders)
- [Ebiz Checklist post 6.1 upgrade Checklist](https://help.vetlinkpro.com/vetlinkpro/ebiz-checklist-post-6.1-upgrade-checklist)
- [Ebiz Setup Checklist](https://help.vetlinkpro.com/vetlinkpro/ebiz-setup-checklist)
- [Ebiz Sort Order when Sending Orders](https://help.vetlinkpro.com/vetlinkpro/ebiz-sort-order-when-sending-orders)
- [SQL - Order Error - Order says 'Open Invoice ()'](https://help.vetlinkpro.com/vetlinkpro/sql-order-error-order-says-open-invoice)
- [Provet Connect Authentication token](https://help.vetlinkpro.com/vetlinkpro/provet-connect-authentication-token)
- [AUTO-ORDERING CASES and Queries to set Min/Max](https://help.vetlinkpro.com/vetlinkpro/auto-ordering-cases-and-queries-to-set-min/max)
- [SQL - Creditor Error - Totals Do Not Match - Extra Item in the Invoice](https://help.vetlinkpro.com/vetlinkpro/sql-creditor-error-totals-do-not-match-extra-item-in-the-invoice)
- [eBiz integration with VetlinkPRO](https://help.vetlinkpro.com/vetlinkpro/ebiz-integration-with-vetlinkpro)
- [Creditor Invoice - Totals do not match](https://help.vetlinkpro.com/vetlinkpro/creditor-invoice-totals-do-not-match)
- [Payment Error - Payment Duplicate where invoice already paid](https://help.vetlinkpro.com/vetlinkpro/payment-error-payment-duplicate-where-invoice-already-paid)
- [SQL - Creditor Error - Dummy – Already in GL](https://help.vetlinkpro.com/vetlinkpro/sql-creditor-error-dummy-already-in-gl)
See less ▼
## Upgrade
- [Upgrade Checklist 5.1 to 6.1](https://help.vetlinkpro.com/vetlinkpro/upgrade-checklist-5.1-to-6.1)
- [Version 7 Video of New Features / Interface](https://help.vetlinkpro.com/vetlinkpro/version-7-video-of-new-features-/-interface)
## Payments
- [Payment Surcharge](https://help.vetlinkpro.com/vetlinkpro/payment-surcharge)
- [Setting Up New Payment Method](https://help.vetlinkpro.com/vetlinkpro/setting-up-new-payment-method)
- [Supported EFTPOS Terminals](https://help.vetlinkpro.com/vetlinkpro/supported-eftpos-terminals)
- [VetlinkPay Email Setup](https://help.vetlinkpro.com/vetlinkpro/vetlinkpay-email-setup)
- [VetlinkPay Videos](https://help.vetlinkpro.com/vetlinkpro/vetlinkpay-videos)
## Patient
- [Patient Demeanours](https://help.vetlinkpro.com/vetlinkpro/patient-demeanours)
- [Patient Major Diseases and Conditions](https://help.vetlinkpro.com/vetlinkpro/patient-major-diseases-and-conditions)
## Product
- [Products - v7 Search & Replace](https://help.vetlinkpro.com/vetlinkpro/products-v7-search-replace)
- [Products - v6 Search & Replace](https://help.vetlinkpro.com/vetlinkpro/products-v6-search-replace)
- [Batch and Expiry for Vaccinations in Version 7](https://help.vetlinkpro.com/vetlinkpro/batch-and-expiry-for-vaccinations-in-version-7)
- [Batch and Expiry on products](https://help.vetlinkpro.com/vetlinkpro/batch-and-expiry-on-products)
- [Product Price/Costs definitions](https://help.vetlinkpro.com/vetlinkpro/product-price/costs-definitions)
## Xero
- [Xero Prepayments vs Overpayments](https://help.vetlinkpro.com/vetlinkpro/xero-prepayments-vs-overpayments)
- [Connect / reconnect xero if integration has failed.](https://help.vetlinkpro.com/vetlinkpro/connect-/-reconnect-xero-if-integration-has-failed)
- [General Ledger / Xero - Add New Account](https://help.vetlinkpro.com/vetlinkpro/general-ledger-/-xero-add-new-account)
- [Xero -\> Overpayment added manually (not from bank reconciliation)](https://help.vetlinkpro.com/vetlinkpro/xero-overpayment-added-manually-not-from-bank-reconciliation)
- [Xero Bank Reconciliation Help Videos](https://help.vetlinkpro.com/vetlinkpro/xero-bank-reconciliation-help-videos)
- [Xero Refunding Credit via Bank Transfer](https://help.vetlinkpro.com/vetlinkpro/xero-refunding-credit-via-bank-transfer)
See less ▼
## Clinical History
- [Why is patient history showing as crossed out in VetlinkPRO?](https://help.vetlinkpro.com/vetlinkpro/why-is-patient-history-showing-as-crossed-out-in-vetlinkpro)
- [Attaching Videos](https://help.vetlinkpro.com/vetlinkpro/attaching-videos)
- [Clinical Notes - Edit Later](https://help.vetlinkpro.com/vetlinkpro/clinical-notes-edit-later)
- [Endorse Lab Results](https://help.vetlinkpro.com/vetlinkpro/endorse-lab-results)
- [Re-Saving PDF not showing correctly in Clinical Record](https://help.vetlinkpro.com/vetlinkpro/re-saving-pdf-not-showing-correctly-in-clinical-record)
- [External labs setup Checklist](https://help.vetlinkpro.com/vetlinkpro/external-labs-setup-checklist)
- [History Template Examples](https://help.vetlinkpro.com/vetlinkpro/history-template-examples)
- [Zoetis/Abaxis Fuse Instructions for Clinics](https://help.vetlinkpro.com/vetlinkpro/zoetis/abaxis-fuse-instructions-for-clinics)
- [Adding History template to a product](https://help.vetlinkpro.com/vetlinkpro/adding-history-template-to-a-product)
- [VL2 Attach - xrays/images/histories](https://help.vetlinkpro.com/vetlinkpro/vl2-attach-xrays/images/histories)
- [External Error C0000006 / Spell Check](https://help.vetlinkpro.com/vetlinkpro/external-error-c0000006-/-spell-check)
See less ▼
## RDS Setup
- [Saving RDS Settings](https://help.vetlinkpro.com/vetlinkpro/saving-rds-setting)
- [Changing Screen Resolution for Remote Session](https://help.vetlinkpro.com/vetlinkpro/changing-screen-resolution-for-remote-session)
## Client
- [Merging Duplicate Client and Animal Records](https://help.vetlinkpro.com/vetlinkpro/merging-duplicate-client-and-animal-records)
- [Smart Search](https://help.vetlinkpro.com/vetlinkpro/smart-search)
- [VetlinkPRO Basics - Client/Patient Videos (v6)](https://help.vetlinkpro.com/vetlinkpro/vetlinkpro-basics-client/patient-videos-v6)
- [Remove Capitalisation of Words in Client / Patient Record](https://help.vetlinkpro.com/vetlinkpro/remove-capitalisation-of-words-in-client-/-patient-record)
## Diary
- [Setting Up Client Deposits](https://help.vetlinkpro.com/vetlinkpro/setting-up-client-deposits)
- [Taking and Applying Client Deposits](https://help.vetlinkpro.com/vetlinkpro/taking-and-applying-client-deposits)
- [Staff Member Already in the Diary](https://help.vetlinkpro.com/vetlinkpro/staff-memeber-already-in-the-diar)
- [Removing Standing Appointments](https://help.vetlinkpro.com/vetlinkpro/removing-standing-appointments)
- [Customising Staff Order in the Diary](https://help.vetlinkpro.com/vetlinkpro/customising-staff-order-in-the-diary)
- [SQL - Find Appointments by Reason](https://help.vetlinkpro.com/vetlinkpro/sql-find-appointments-by-reason)
- [SQL - Bill Not Found From Appointment](https://help.vetlinkpro.com/vetlinkpro/sql-bill-not-found-from-appointment)
- [VetlinkPRO Basics - Diary Videos (v6)](https://help.vetlinkpro.com/vetlinkpro/vetlinkpro-basics-diary-videos-v6)
- [SQL - Find Appointment by Ref\_Number](https://help.vetlinkpro.com/vetlinkpro/sql-find-appointment-by-ref_number)
- [Hotel - Setup with Different Rates for 1st / 2nd/ 3rd animal.](https://help.vetlinkpro.com/vetlinkpro/hotel-setup-with-different-rates-for-1st-/-2nd/-3rd-animal)
- [SQL - Check Days Staff Rostered to the diary](https://help.vetlinkpro.com/vetlinkpro/sql-check-days-staff-rostered-to-the-diary)
- [Diary zoom levels](https://help.vetlinkpro.com/vetlinkpro/diary-zoom-levels)
See less ▼
## Mailers
- [Bulk Mailers](https://help.vetlinkpro.com/vetlinkpro/bulk-mailers)
- [Creating Birthday Automation](https://help.vetlinkpro.com/vetlinkpro/creating-birthday-automation)
- [Creating Feedback Automations](https://help.vetlinkpro.com/vetlinkpro/creating-feedback-automations)
- [Creating Client Labels in Microsoft Word for Bulk Mailers](https://help.vetlinkpro.com/vetlinkpro/creating-client-labels-in-microsoft-word-for-bulk-mailers)
- [Mailchimp Recipient List less than what was Uploaded.](https://help.vetlinkpro.com/vetlinkpro/mailchimp-recipient-list-less-than-what-was-uploaded)
## Exports
- [Export / Spreadsheets Query Setup](https://help.vetlinkpro.com/vetlinkpro/export-/-spreadsheets-query-setup)
- [Estimates / Quotes that have been Converted to Bill](https://help.vetlinkpro.com/vetlinkpro/estimates-/-quotes-that-have-been-converted-to-bill)
- [Products Not sold or Purchased Since Date (SQL)](https://help.vetlinkpro.com/vetlinkpro/products-not-sold-or-purchased-since-date-sql)
- [Clients not visited since date](https://help.vetlinkpro.com/vetlinkpro/clients-not-visited-since-date)
- [Deceased Animals between Dates (SQL)](https://help.vetlinkpro.com/vetlinkpro/deceased-animals)
- [Duplicate Clients (SQL)](https://help.vetlinkpro.com/vetlinkpro/duplicate-clients)
- [Exporting data from Export/Spreadsheets (non query)](https://help.vetlinkpro.com/vetlinkpro/exporting-data-from-export/spreadsheets)
- [Find Animals without Due Reminders (SQL)](https://help.vetlinkpro.com/vetlinkpro/find-animals-without-due-reminders)
- [SQL - Extract Staff Details](https://help.vetlinkpro.com/vetlinkpro/sql-extract-staff-details)
- [SQL - New Clients by Date](https://help.vetlinkpro.com/vetlinkpro/sql-new-clients-by-date)
- [SQL - Number Appointments Grouped by Date / Time](https://help.vetlinkpro.com/vetlinkpro/sql-number-appointments-grouped-by-date-/-time)
- [SQL - Staff on Access Levels](https://help.vetlinkpro.com/vetlinkpro/sql-staff-on-access-levels)
- [Create Export to CSV using SQL Query](https://help.vetlinkpro.com/vetlinkpro/create-export-to-csv-using-sql-query)
- [Clients Who have Not Bought a Product Export](https://help.vetlinkpro.com/vetlinkpro/clients-who-have-not-bought-a-product-export)
See less ▼
## Stocktake
- [Cancel a stocktake started by mistake](https://help.vetlinkpro.com/vetlinkpro/cancel-a-stocktake-started-by-mistake)
- [Stocktake Procedures](https://help.vetlinkpro.com/vetlinkpro/stocktake-procedures)
## Reports
- [BAM - Business Activity Monitor](https://help.vetlinkpro.com/vetlinkpro/bam-business-activity-monitor)
- [Staff Performance and Customer Business metrics](https://help.vetlinkpro.com/vetlinkpro/staff-performance-and-customer-business-metrics)
- [BAM - Active & Retained Clients Calculation](https://help.vetlinkpro.com/vetlinkpro/bam-active-retained-clients-calculation)
## EOP / Statements
- [Cancelling an End of Day that has already been started](https://help.vetlinkpro.com/vetlinkpro/cancelling-an-end-of-day-that-has-already-been-started)
- [VetlinkPRO Basics - End of Day Videos (v6)](https://help.vetlinkpro.com/vetlinkpro/vetlinkpro-basics-end-of-day-videos-v6)
- [End of Day Not Balancing](https://help.vetlinkpro.com/vetlinkpro/end-of-day-not-balancing)
## Eforms / Digital Forms
- [Eforms](https://help.vetlinkpro.com/vetlinkpro/eforms)
- [Digital Forms and Eforms](https://help.vetlinkpro.com/vetlinkpro/digital-forms-and-eforms)
## Other
- [Version 7 Basics Videos](https://help.vetlinkpro.com/vetlinkpro/version-7-basics-videos)
- [Company / Branch / Store / Till Structure](https://help.vetlinkpro.com/vetlinkpro/company-/-branch-/-store-/-till-structure)
- [Download Team Viewer](https://help.vetlinkpro.com/vetlinkpro/download-team-viewer)
- [VetlinkPRO Basics - Videos](https://help.vetlinkpro.com/vetlinkpro/vetlinkpro-basics-videos)
## Printing
- [Bixolon SPP-R310 Label Printer - Setup and Troubleshooting](https://help.vetlinkpro.com/vetlinkpro/bixolon-spp-r310-label-printer-setup-and-troubleshooting)
- [Label Size Guide and Configuration](https://help.vetlinkpro.com/vetlinkpro/label-size-guide-and-configuration)
- [515 Error Message when Running Report](https://help.vetlinkpro.com/vetlinkpro/515-error-message-when-running-report)
- [Editing Drug Label Margins](https://help.vetlinkpro.com/vetlinkpro/editing-drug-label-margins)
- [Printing from home using Remote desktop](https://help.vetlinkpro.com/vetlinkpro/printing-from-home-using-remote-desktop)
- [RDWeb - Printing / Downloads / Uploads / Resolutions](https://help.vetlinkpro.com/vetlinkpro/rdweb-printing-/-downloads-/-uploads-/-resolutions)
- [SAM4S ELLIX 30 / 40 Roll Receipt Printer](https://help.vetlinkpro.com/vetlinkpro/sam4s-ellix-30-/-40-roll-receipt-printer)
- [Label Printer Recommendations](https://help.vetlinkpro.com/vetlinkpro/label-printer-recommendations)
- [USB / Shared Printers](https://help.vetlinkpro.com/vetlinkpro/usb-/-shared-printers)
See less ▼
## Email
- [Adding PDF to email template](https://help.vetlinkpro.com/vetlinkpro/adding-pdf-to-email-template)
- [Creating App Password for Gmail](https://help.vetlinkpro.com/vetlinkpro/creating-app-password-for-gmail)
- [Emails going into Junk Mail](https://help.vetlinkpro.com/vetlinkpro/emails-going-into-junk-mail)
- [Email crashing VetlinkPro (Arial.ttf font)](https://help.vetlinkpro.com/vetlinkpro/email-crashing-vetlinkpro-arial.ttf-font)
## Server / Technical
- [Windows/RDS Enable access to microphone for AI scribe](https://help.vetlinkpro.com/vetlinkpro/windows-enable-access-to-microphone)
- [Error Opening VetlinkPro: Not Designed to Run on Windows](https://help.vetlinkpro.com/vetlinkpro/error-opening-vetlinkpro-not-designed-to-run-on-windows)
- [Mouse Lines to Scroll](https://help.vetlinkpro.com/vetlinkpro/mouse-lines-to-scroll)
- [Windows Menu Stuck Open](https://help.vetlinkpro.com/vetlinkpro/windows-menu-stuck-open)
## Insurance
- [GAPOnly user guide for Vet clinics using VetlinkPro](https://help.vetlinkpro.com/vetlinkpro/gaponly-user-guide-for-vet-clinics-using-vetlinkpro)
- [Insurance Manual Update to Settled with Fee](https://help.vetlinkpro.com/vetlinkpro/insurance-manual-update-to-settled-with-fee)
- [Petsure Partners not appearing in List](https://help.vetlinkpro.com/vetlinkpro/petsure-partners-not-appearing-in-list)
- [Adding Patient Insurance Details](https://help.vetlinkpro.com/vetlinkpro/adding-patient-insurance-details)
## Bill
- [Bill Email Templates](https://help.vetlinkpro.com/vetlinkpro/bill-email-templates)
- [Applying a discount to a bill line or a whole bill](https://help.vetlinkpro.com/vetlinkpro/applying-a-discount-to-a-bill-line-or-a-whole-bill)
- [Estimates / Quotes that have NOT been Converted to Bill](https://help.vetlinkpro.com/vetlinkpro/estimates-/-quotes-that-have-not-been-converted-to-bill)
- [Negative Discounts in VetlinkPRO](https://help.vetlinkpro.com/vetlinkpro/negative-discounts-in-vetlinkpro-)
- [Payment Services (Vetpay, Zippay, Afterpay, Humm or similar)](https://help.vetlinkpro.com/vetlinkpro/payment-services-vetpay-zippay-afterpay-humm-or-similar)
- [Unable to charge bill](https://help.vetlinkpro.com/vetlinkpro/unable-to-charge-bill)
- [SQL - Export Transaction to reconcile account Balance](https://help.vetlinkpro.com/vetlinkpro/sql-export-transaction-to-reconcile-account-balance)
- [Vaccination certificate mail merge fields explained](https://help.vetlinkpro.com/vetlinkpro/vaccination-certificate-mail-merge-fields-explained)
- [VetlinkPRO Basics - Billing Videos (v6)](https://help.vetlinkpro.com/vetlinkpro/vetlinkpro-basics-billing-videos-v6)
- [Insert Staff Digital Signature](https://help.vetlinkpro.com/vetlinkpro/insert-staff-digital-signature)
- [Cash Drawer Recommendation.](https://help.vetlinkpro.com/vetlinkpro/cash-drawer-recommendation)
- [Partial refunds](https://help.vetlinkpro.com/vetlinkpro/partial-refunds)
- [Can't Reverse a Bill](https://help.vetlinkpro.com/vetlinkpro/cant-reverse-a-bill)
- [Creating a Prescriptions for Pharmacy from Bill](https://help.vetlinkpro.com/vetlinkpro/creating-a-prescriptions-for-pharmacy-from-bill)
- [How to edit ABN/GST/VAT number on Tax Invoices and Tax Receipts](https://help.vetlinkpro.com/vetlinkpro/how-to-edit-abn/gst/vat-number-on-tax-invoices-and-tax-receipts)
- [Certificates "unexpected error occured"](https://help.vetlinkpro.com/vetlinkpro/certificates-unexpected-error-occured)
- [Error Unposted Batch Bills](https://help.vetlinkpro.com/vetlinkpro/error-unposted-batch-bills)
- [Hold Bill](https://help.vetlinkpro.com/vetlinkpro/hold-bill)
See less ▼
## Vac Reminders
- [Reminders not showing on animal record](https://help.vetlinkpro.com/vetlinkpro/reminders-not-showing-on-animal-record)
- [Reminder Comparisons](https://help.vetlinkpro.com/vetlinkpro/reminder-comparisons)
## Online Booking
- [Online booking Training Video](https://help.vetlinkpro.com/vetlinkpro/online-booking-training-video)
- [Book My Vet](https://help.vetlinkpro.com/vetlinkpro/book-my-vet)
## Mobile Billing
- [VetlinkPro Mobile FAQ](https://help.vetlinkpro.com/vetlinkpro/vetlink-mobile-faq)
- [Mobile Billing Getting Started](https://help.vetlinkpro.com/vetlinkpro/mobile-billing-getting-started)
## Barcoding
- [Reset LS2208 Barcode Scanner to Factory Defaults](https://help.vetlinkpro.com/vetlinkpro/reset-ls2208-barcode-scanner-to-factory-defaults)
- [SYMBOL CS6080 Scanner Configuration](https://help.vetlinkpro.com/vetlinkpro/symbol-cs6080-scanner-configuration)
- [SYMBOL CS4070 Scanner Configuration](https://help.vetlinkpro.com/vetlinkpro/symbol-cs4070-scannerconfiguration)
- [LS2208 Barcode Scanner Configuration and Programming Sheets](https://help.vetlinkpro.com/vetlinkpro/ls2208-barcode-scanner-configuration-and-programming-sheets)
- [Zebra CS4070 Manual](https://help.vetlinkpro.com/vetlinkpro/zebra-cs4070-manual)
## SMS
- [SMS FAQ](https://help.vetlinkpro.com/vetlinkpro/sms-faq)
## General Ledger
- [Health Plan General Ledger Activity](https://help.vetlinkpro.com/vetlinkpro/health-plan-general-ledger-activity)
## Staff
- [Adding a New Staff Member](https://help.vetlinkpro.com/vetlinkpro/adding-a-new-staff-member)
- [Staff Access Levels - what do they mean?](https://help.vetlinkpro.com/vetlinkpro/staff-access-levels-what-do-they-mean)
- [Remove Old Staff Member](https://help.vetlinkpro.com/vetlinkpro/remove-old-staff-member)
## Telemedicine
- [Telemedicine - Create an OAuth App](https://help.vetlinkpro.com/vetlinkpro/telemedicine-create-an-oauth-app)
- [Support](https://help.vetlinkpro.com/vetlinkpro/support#main-content)
- [Client Portal](https://help.vetlinkpro.com/vetlinkpro/support#client-portal)
- [Creditors](https://help.vetlinkpro.com/vetlinkpro/support#creditors)
- [Upgrade](https://help.vetlinkpro.com/vetlinkpro/support#upgrade)
- [Payments](https://help.vetlinkpro.com/vetlinkpro/support#payments)
- [Patient](https://help.vetlinkpro.com/vetlinkpro/support#patient)
- [Product](https://help.vetlinkpro.com/vetlinkpro/support#product)
- [Xero](https://help.vetlinkpro.com/vetlinkpro/support#xero)
- [Clinical History](https://help.vetlinkpro.com/vetlinkpro/support#clinical-history)
- [RDS Setup](https://help.vetlinkpro.com/vetlinkpro/support#rds-setup)
- [Client](https://help.vetlinkpro.com/vetlinkpro/support#client)
- [Diary](https://help.vetlinkpro.com/vetlinkpro/support#diary)
- [Mailers](https://help.vetlinkpro.com/vetlinkpro/support#mailers)
- [Exports](https://help.vetlinkpro.com/vetlinkpro/support#exports)
- [Stocktake](https://help.vetlinkpro.com/vetlinkpro/support#stocktake)
- [Reports](https://help.vetlinkpro.com/vetlinkpro/support#reports)
- [EOP / Statements](https://help.vetlinkpro.com/vetlinkpro/support#eop-statements)
- [Eforms / Digital Forms](https://help.vetlinkpro.com/vetlinkpro/support#eforms-digital-forms)
- [Other](https://help.vetlinkpro.com/vetlinkpro/support#other)
- [Printing](https://help.vetlinkpro.com/vetlinkpro/support#printing)
- [Email](https://help.vetlinkpro.com/vetlinkpro/support#email)
- [Server / Technical](https://help.vetlinkpro.com/vetlinkpro/support#server-technical)
- [Insurance](https://help.vetlinkpro.com/vetlinkpro/support#insurance)
- [Bill](https://help.vetlinkpro.com/vetlinkpro/support#bill)
- [Vac Reminders](https://help.vetlinkpro.com/vetlinkpro/support#vac-reminders)
- [Online Booking](https://help.vetlinkpro.com/vetlinkpro/support#online-booking)
- [Mobile Billing](https://help.vetlinkpro.com/vetlinkpro/support#mobile-billing)
- [Barcoding](https://help.vetlinkpro.com/vetlinkpro/support#barcoding)
- [SMS](https://help.vetlinkpro.com/vetlinkpro/support#sms)
- [General Ledger](https://help.vetlinkpro.com/vetlinkpro/support#general-ledger)
- [Staff](https://help.vetlinkpro.com/vetlinkpro/support#staff)
- [Telemedicine](https://help.vetlinkpro.com/vetlinkpro/support#telemedicine)
- [Manual](https://help.vetlinkpro.com/vetlinkpro/manual#main-content)
- [6.1](https://help.vetlinkpro.com/vetlinkpro/manual#6-1)
- [7.0](https://help.vetlinkpro.com/vetlinkpro/manual#7-0)
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