To complete the ebiz setup for Provet in version 6 you will need to get the authentication token to enter into the supplier record. You can email the Provet It helpdesk. Email from the IT Helpdesk contact on the Provet account in Zoho. You should get the provet customer ID from the supplier record in VetlinkPRO to include in the email so they can find account quickly. Example email. Hi Provet IT Support I'm emailing about a mutual clinic, ???? (account number ????). We are setting up Provet connect integration with our PMS, VetlinkPRO, and require the authentication token to complete setup. Are you able to email this though? Once the authentication token is entered you will need to; Make sure ebiz service registered in green app Make sure service installed or restart it. From P2P-DB01-2A server go to CFLEbiz -> Tables -> open App_Users table Find Ref_Number for the Clinic using Bs2 number Go to CFLEbiz -> Tables -> open App_Session table run: delete FROM [CFLEBIZ].[dbo].[App_Session] where Usr_Number = (ref-number from step b above)