---
title: GAPOnly user guide for Vet clinics using VetlinkPro
description: How to guide on doing GAP only claims in VetlinkPro
---
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# GAPOnly user guide for Vet clinics using VetlinkPro
## v7
### GapOnly® User Guide – VetLinkPRO
This guide explains how to submit, manage, and finalise **GapOnly® claims** in VetLinkPRO. For user or technical support, please contact **GapOnly Vet Helpline: 1300 838 457**.
---
#### Before You Start
- Ensure the patient's veterinary history is complete
- The invoice must be finalised and the payment type set to **Charge**
---
#### Step 1: Charge the Invoice
1. From the **Bill** tab, click **GapOnly Check**
2. Click **OK**
3. Click **Payment**
#### Step 2: Finalise Invoice
1. Click **Charge**
2. Click **Finish**
3. When prompted, click **Yes**
**Note:**
- If you are not ready to proceed, click **No** and then **Save**
- When ready, go back to the **Bill** tab
- Select **Unfinished Bill** to resume the process
---
#### Step 3: Create the GapOnly® Claim
1. Click the **Search** icon to add any missing details
2. Click **Next**
3. Ensure **Diagnosis** and **Notes** are completed
4. Click **Next** again
Confirm that all fields have been automatically populated correctly before continuing.
---
#### Step 4: Submit the Claim
1. Click **Next**
2. Read the **Terms & Conditions** and tick the acknowledgment box
3. Click **Submit**
4. Confirm details and click **Yes**
5. Click **OK**
The clinical record and associated invoice are automatically attached. Additional records or invoices can be added using the **“+”** icon.
**Most GapOnly® claims are assessed within minutes.**
---
#### Step 5: Taking the Gap Payment
**Important:** Payment must be taken from within the **Insurance Claim** screen, or it will not link correctly to the claim.
1. Click the **Umbrella** icon to open the Insurance Claim screen
2. Select the relevant claim
3. Ensure the **Status** filter is set to **ALL**
4. Click **Poll Status** to retrieve the insurer response
5. Scroll to view the **Benefit** amount in the **Approved** column
6. Click **Make Payment**
The umbrella icon will flash when the claim status updates.
---
#### Step 6: Finalise Payment
1. Review the claim outcome
2. Confirm the calculated gap amount payable by the customer
3. Click **Accept**
4. Select the payment type
5. Click **Finish**
Once settled, the umbrella icon will flash. No further action is required.
---
#### VetLinkPRO & GapOnly® FAQs
| Question | Answer |
| --- | --- |
| Can I submit a GapOnly® claim for a fully paid invoice? | No. GapOnly® claims can only be submitted on unpaid or partially paid invoices. If the invoice is fully paid, submit an eClaim instead. |
| An error appears when submitting a GapOnly® claim. What should I do? | Contact the GapOnly® Support Team on **1300 838 457**. |
| What if the insurance benefit is $0 or appears twice on the customer’s financial screen? | Take full payment from the customer. If a duplicate insurance benefit appears, contact GapOnly® Support. |
| What if the customer decides to pay in full after submitting a GapOnly® claim? | Take full payment. The claim will automatically convert and refund the customer if applicable. No further action is required. |
---
For claims or technical support, contact the **GapOnly Vet Helpline: 1300 838 457**.
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