What is happening

When a clinical note contains < written immediately before the letter s with nothing in between — for example crt<s (capillary refill time less than a second) — VetlinkPRO reads <s as an HTML strikethrough tag. Everything written after that point in the history entry appears crossed out, both on screen and when printed to PDF.

The data itself is not affected. This is a display issue caused by the specific characters used in the note.

How to identify the cause

Look for <s in the history entry around the point where the strikethrough begins. This only occurs when < is followed directly by s with no number or character in between. Entries such as <2s or <3s are not affected.

The fix

Edit the affected history entry and add a space between < and s:

• ❌ crt<s — triggers strikethrough from this point onwards
• ✅ crt< s — displays correctly on screen and in PDF

Once saved, the history entry and any PDF export will display correctly.

Going forward

Staff entering clinical notes should use a space between < and s — for example crt< s rather than crt<s. Notes such as <2s or <3s are unaffected and do not need to change.